Staff qualifications

The Elms‘ Care Manager holds Care NVQ level 4, the required qualification for a Residential Care Manager. The Deputy Care Manager holds Care NVQ level 3, and all the Care Assistants hold Care NVQ level 2 or above. Staff are paid for an individually allocated number of days’ training per year, which allows them to update regularly in first aid, manual handling, health and safety, and infection control; also in the care of conditions affecting residents such as dementia, stroke, visual and hearing impairment, Parkinson’s stc. All Seniors who handle medications have received medication’s training and the cooks and kitchen assistants hold food hygiene certificates.